Support

Being Epic means going above and beyond what others are doing and delivering extraordinary experiences for our customer, regardless of the size or complexity of their business.

Our friendly support teams are here to help you with what ever your question may be.

During Business Hours

8AM5PM

Customer Support

In-Store, Online, Mobile and Enterprise merchants can capture sales from whichever channel is most convenient for their customers.

1-866-377-3287 (option 2, then 2)

customerservice@epicpay.com

Partner Support

If you are an existing partner or interested in learning more about partnering with EpicPay.

1-866-377-3287 (option 4)

partnersupport@epicpay.com

Technical Support

If you are a merchant and need support for POS equipment or have other terminal related questions.

1-866-377-3287 (option 2, then 1)

techsupport@epicpay.com

Developer Support

If you have API or Integration questions.

1-866-377-3287 (option 2, then 2)

devsupport@epicpay.com

Comparing EpicPay to Stripe Support Plans for customers of any size or complexity

EpicPay Support

Stripe Premium Support

Contact Methods

Dedicated Support for Email, Phone and Chat
Stripe Premium Support

Response Times

24×7
Offered

Support Manager

Dedicated Support Manager who understands your unique business requirements
Offered

Emergency Support

Get a response within minutes
Offered

Customized Insights

Support reviews with personalized recommendations
Offered

Additional Professional Services

Strategic Account Management

Optimize market expansion, acceptance rates and more with your account manager
Offered

Technical Account Management

Monitor product performance, troubleshoot integration code, and create custom solutions with your account manager guidance from technical experts
Offered