Support

Being Epic means going above and beyond what others are doing and delivering extraordinary experiences for our customer, regardless of the size or complexity of their business. Our friendly support teams are here to help you with what ever your question may be.

Customer Support

If you are a merchant and need support for statements, billing, deposits or just have general questions.

Business Hours: 7 am – 7 pm

1-866-377-3287 (option 2, then 2)

customerservice@epicpay.com

Technical Support

If you are a merchant and need support for POS equipment or have other terminal related questions.

Business Hours: 7 am – 7 pm

1-866-377-3287 (option 2, then 1)

techsupport@epicpay.com

Emergency Support

Business Hours: 24/7

1-866-377-3287 If your fifteen-digit merchant number begins with 550, 510, 518 or 476 choose option 2 If your fifteen- digit merchant number begins with 422 choose option 3

Partner Support

If you are an existing partner or interested in learning more about partnering with EpicPay.

Business Hours: 8 am – 6 pm

1-866-377-3287 (option 4)

partnersupport@epicpay.com

Developer Support

If you are an existing partner or interested in learning more about partnering with EpicPay.

Business Hours: 9 am – 6 pm

1-866-377-3287 (option 2, then 2)If you have API or Integration questions

devsupport@epicpay.com

Comparing EpicPay to Stripe Support Plans for customers of any size or complexity

EpicPay Support

Stripe Premium Support

Contact Methods

EpicPay Support

Dedicated Support for Email, Phone and Chat

Stripe Premium Support

Good luck finding a phone number. Just say’n…

Response Times

EpicPay Support

24x7

Stripe Premium Support

Offered

Support Manager

EpicPay Support

Dedicated Support Manager who understands your unique business requirements

Stripe Premium Support

Offered

Emergency Support

EpicPay Support

Get a response within minutes

Stripe Premium Support

Offered

Customized Insights

EpicPay Support

Support reviews with personalized recommendations

Stripe Premium Support

Offered

Price

EpicPay Support

Included at No charge

Stripe Premium Support

Starting at $1,000 per month

Additional Professional Services

Strategic Account Management

EpicPay Support

Optimize market expansion, acceptance rates and more with your account manager

Stripe Premium Support

Offered

Technical Account Management

EpicPay Support

Monitor product performance, troubleshoot integration code, and create custom solutions with your account manager guidance from technical experts

Stripe Premium Support

Offered

Additional Cost

EpicPay Support

No charge. Now that’s Epic!

Stripe Premium Support

Additional monthly cost per service in addition to the $1,000+ per month. Not so epic…