Epic Support

Epic is Our Norm

Anybody can do what’s expected. We believe in doing more. That means going above and beyond your highest expectations, regardless of business size or complexity. Our team of friendly support specialists are here to serve you. You have questions. We have answers. Let’s chat.

Customer Support

If you are a merchant and need support for statements, billing, deposits or have general questions:

Business Hours: 7AM – 7PM CST

1-866-377-3287 (option 2, then 2)

Technical Support

If you are a merchant and need support for POS equipment or have other terminal related questions.

Business Hours: 7AM – 7PM CST

1-866-377-3287 (option 2, then 1)

Emergency Support

Business Hours: 24/7

1-866-377-3287

If your fifteen-digit merchant number begins with 550, 510, 518 or 476 choose option 2
If your fifteen-digit merchant number begins with 422 choose option 3

Partner Support

If you are an existing partner or interested in learning more about partnering with EpicPay.

Business Hours: 8AM – 6PM CST

1-866-377-3287 (option 4)

Developer Support

If you are an existing partner or interested in learning more about partnering with EpicPay.

Business Hours: 9AM – 6PM CST

1-866-377-3287 (option 2, then 2)

If you have API or Integration questions.

Comparing EpicPay to Stripe Support Plans for customers of any size or complexity

EpicPay Support

Stripe Premium Support

Contact Methods

Dedicated Support for Email, Phone and Chat
Stripe Premium Support

Response Times

24×7
Offered

Support Manager

Dedicated Support Manager who understands your unique business requirements
Offered

Emergency Support

Get a response within minutes
Offered

Customized Insights

Support reviews with personalized recommendations
Offered

Additional Professional Services

Strategic Account Management

Optimize market expansion, acceptance rates and more with your account manager
Offered

Technical Account Management

Monitor product performance, troubleshoot integration code, and create custom solutions with your account manager guidance from technical experts
Offered